Privacy Policy
Last updated: July 05, 2026
1. Introduction & Overview
Lucky 97 Game ("we," "us," or "our") respects your privacy and is strongly committed to protecting your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you access or use the Lucky 97 Game mobile application and website (the "Platform"). By creating an account and using our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide a secure and functional gaming environment, we collect various types of information, including:
- Personal Identification Data: Your name, date of birth, Pakistani mobile phone number, and any government-issued identification (such as CNIC) provided during the Know Your Customer (KYC) verification process.
- Financial Data: Information related to your payment methods, including JazzCash, EasyPaisa, or local bank account details used for processing deposits and withdrawals.
- Technical & Device Data: IP address, device type, operating system (e.g., Android version), unique device identifiers (IMEI/MAC address), mobile network information, and browser type.
- Usage Data: Detailed logs of your interaction with the Platform, including games played, betting history, login timestamps, and session durations.
3. How We Use Your Information
We process your personal data for the following essential purposes:
- Service Provision: To create and manage your account, process financial transactions, and deliver the gaming services you request.
- Security and Fraud Prevention: To monitor for suspicious activity, prevent bonus abuse, enforce our "One Account Per Person" rule, and comply with Anti-Money Laundering (AML) regulations.
- Customer Support: To assist you with account inquiries, payment troubleshooting, and technical issues.
- Platform Optimization: To analyze usage trends, fix bugs, and improve the overall performance and user experience of the Lucky 97 Game app.
- Marketing & Communications: To send you SMS or in-app notifications regarding new features, bonuses, and critical account updates (you may opt-out of promotional messages at any time).
4. Sharing and Disclosure of Information
We do not sell or rent your personal data to third parties. We may only disclose your information under the following circumstances:
- Service Providers: We share necessary data with authorized third-party vendors, such as payment processors (JazzCash, EasyPaisa) and SMS gateway providers, solely to facilitate our services.
- Legal Obligations: We may disclose your information to law enforcement agencies, regulators, or courts if required by applicable Pakistani law, or to protect our legal rights and prevent fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity under strict confidentiality agreements.
5. Data Retention Policy
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Even if you close your account, we may be legally required to retain specific financial and KYC records for a mandated period (typically up to 5 years) to comply with AML and counter-terrorism financing laws.
6. Security Measures
We employ industry-standard security protocols to safeguard your data. This includes end-to-end SSL encryption for all data transmissions, secure firewall-protected servers, and restricted internal access to sensitive user information. However, no internet transmission is 100% secure, and we cannot guarantee absolute absolute security.
7. Your Privacy Rights
As a user, you possess certain rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request corrections to any inaccurate or outdated information in your profile.
- Right to Deletion: You may request the deletion of your account and associated non-essential data, subject to our legal retention obligations.
To exercise any of these rights, please contact our support team through the live chat feature in the app.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to recognize you, remember your preferences, and track usage patterns to optimize our marketing efforts. You can modify your browser settings to decline cookies, though this may impact certain website functionalities.
9. Children's Privacy
Lucky 97 Game is strictly restricted to individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we will immediately terminate the account and purge their data from our systems.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after any modifications signifies your acceptance of the updated terms.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer via the 24/7 Live Support module within the Lucky 97 Game application.